Your Machine Learning Model is Perfect, Right?

Your Machine Learning Model is Perfect, Right?

Written by Alan Estes, Director, DecisivEdge™ Machine learning (ML) and artificial intelligence (AI) are consistently touted as delivering high value returns, offering businesses everything from improved customer experiences to boosts in revenue on orders of magnitude. Respected media outlets like Forbes hypothesize an outsized impact on business, while some of the wealthiest companies in the… Read more »

Selecting Optimal Commercial Loan Origination Software

Selecting Optimal Commercial Loan Origination Software

Written by Andrew MacDowell, Director, DecisivEdge™ Digital transformation, digital revolution, digitization – whatever name you give today’s explosion of technology – the trend has changed commercial lending, like other industries, both in and out of the finance space. While loan origination software has long been a part of the commercial finance landscape, many aspects of… Read more »

Modernizing Operating Theatre Software

Modernizing Operating Theatre Software

Written by Sandip Sharma, Managing Director & CEO, DecisivEdge Technology Services India Pvt. Ltd. In my previous blog, I highlighted the importance of adopting an incremental approach to replacing a Hospital Information Systems (HIS). Continuing the focus on HIS, my next installment discusses the important considerations if you are planning to add a new Operating… Read more »

5 Keys to Successful Cross Platform Integration

5 Keys to Successful Cross Platform Integration

Written by Mike Frayler, Managing Director, DecisivEdge™ Today, more than ever, businesses have access to a multitude of specialty software platforms, both cloud-based and on-premises. Unfortunately, many may not provide direct integration and/or information sharing across platforms. Often, these applications provide attractive new features and benefits for operations and back-office functions, but their lack of… Read more »

Using Machine Learning to Enhance Customer Satisfaction

Using Machine Learning to Enhance Customer Satisfaction

Written by Keith Oelkers and Siva Annaparthy “This call may be monitored or recorded for quality assurance purposes.” How many of us have heard those familiar words when we call a customer service center? Call monitoring has traditionally been the “go to” performance measurement tool for call centers, but the sheer volume of calls and… Read more »

Why Should I Validate My Models?

Why Should I Validate My Models?

Written by Data Scientists, Keith Oelkers and Zane Murphy When discussing data science projects with our prospective clients, we typically ask them about their model validation practices. This helps us gauge the reliability of their existing models as well as their potential to sustain new ones. Working with smaller institutions in the financial services industry,… Read more »

Credit Unions Can Leverage Data Science and The Cloud

Credit Unions Can Leverage Data Science and The Cloud

Written by Data Scientist, Keith Oelkers Data science is revolutionizing business, with analytics solutions opening up previously-unexplored areas of growth and transformation. However, not all credit unions are capitalizing on the power of data science. According to a CUNA Mutual Group Member Survey, 73 percent of credit unions view analytics through a positive lens, seeing… Read more »

Is Now the Right Time to Upgrade Your Loan Origination System?

Is Now the Right Time to Upgrade Your Loan Origination System?

Written by Andrew MacDowell, Director, DecisivEdge™ Professionals in the lending or leasing industry may find it challenging to decide when the time is right for a loan origination system upgrade. This article will provide you with data and insights into “when” the market conditions may be right for an investment into a new and improved… Read more »

QA Must Evolve with the advance of CX Conversational Platforms

QA Must Evolve with the advance of CX Conversational Platforms

Written by Jim Chickadel, QA Practice Director, DecisivEdge™ Digital transformation affects businesses in many ways, but customer experience (CX) may be the area that stands to benefit the most. The concept of a “customer journey” is relatively new and is in contrast to customer support models that focus on encounters as individual transactions. However, the “customer journey”… Read more »