Using Machine Learning to Enhance Customer Satisfaction

Using Machine Learning to Enhance Customer Satisfaction

Written by Keith Oelkers, Data Science Practice Lead and Siva Annaparthy, Lead Data Scientist at DecisivEdge™ “This call may be monitored or recorded for quality assurance purposes.” How many of us have heard those familiar words when we call a customer service center? Call monitoring has traditionally been the “go to” performance measurement tool for… Read more »

Why Should I Validate My Models?

Why Should I Validate My Models?

Written by Keith Oelkers, Data Science Practice Lead and Zane Murphy, Data Scientist at DecisivEdge™ When discussing data science projects with our prospective clients, we typically ask them about their model validation practices. This helps us gauge the reliability of their existing models as well as their potential to sustain new ones. Working with smaller… Read more »

Credit Unions Can Leverage Data Science and The Cloud

Credit Unions Can Leverage Data Science and The Cloud

Written by Keith Oelkers, Chief Data Scientist, DecisivEdge™ Data science is revolutionizing business, with analytics solutions opening up previously-unexplored areas of growth and transformation. However, not all credit unions are capitalizing on the power of data science. According to a CUNA Mutual Group Member Survey, 73 percent of credit unions view analytics through a positive… Read more »

Is Now the Right Time to Upgrade Your Loan Origination System?

Is Now the Right Time to Upgrade Your Loan Origination System?

Written by Andrew MacDowell, Director, DecisivEdge™ Professionals in the lending or leasing industry may find it challenging to decide when the time is right for a loan origination system upgrade. This article will provide you with data and insights into “when” the market conditions may be right for an investment into a new and improved… Read more »

QA Must Evolve with the advance of CX Conversational Platforms

QA Must Evolve with the advance of CX Conversational Platforms

Written by Jim Chickadel, QA Practice Director, DecisivEdge™ Digital transformation affects businesses in many ways, but customer experience (CX) may be the area that stands to benefit the most. The concept of a “customer journey” is relatively new and is in contrast to customer support models that focus on encounters as individual transactions. However, the “customer journey”… Read more »

When to Pull Back or Pause Originations

When to Pull Back or Pause Originations

Written by Andrew MacDowell, Director, DecisivEdge™ Every once in a while I hear or read about auto lenders pulling back on or pausing originations to make small or large adjustments to things such as improving credit underwriting procedures, ensuring compliance with new regulations, or selecting and implementing auto-decisioning software.  Although it’s a painstaking decision, I… Read more »

The Benefits of Identifying the Origin of Defects in Software Development

The Benefits of Identifying the Origin of Defects in Software Development

Written by Jim Chickadel, QA Practice Director, DecisivEdge™ The benefits of software are abundantly apparent in our daily lives, so much so that most people take this for granted… unless of course that software has bugs.  The software development community is constantly pushing the limits of introducing innovative uses for software that will allow us… Read more »

7 Stages in Loan Origination

7 Stages in Loan Origination

Written by Andrew MacDowell, Director, DecisivEdge™ As we grow our business and technology consulting practice, I travel both in the US and Canada, meeting with a variety of lenders in multiple industries. Over the years, I’ve noticed that almost every lender I meet with has a different interpretation of the definition of the term Loan Origination… Read more »

Data Science for Mid-Tier Banks & Specialty Lenders

Data Science for Mid-Tier Banks & Specialty Lenders

Written by Keith Oelkers, Data Science Practice Director, DecisivEdge™ According to some estimates1, the world generates 2.5 quintillion bytes – or one billion gigabytes – of data per day. With 90 percent of all data created and stored in the world today having been generated in the last two years alone we are seeing a… Read more »