Using Machine Learning to Enhance Customer Satisfaction

Using Machine Learning to Enhance Customer Satisfaction

Written by Keith Oelkers, Data Science Practice Lead and Siva Annaparthy, Lead Data Scientist at DecisivEdge™ “This call may be monitored or recorded for quality assurance purposes.” How many of us have heard those familiar words when we call a customer service center? Call monitoring has traditionally been the “go to” performance measurement tool for… Read more »