Admitting that you or a loved one has a problem is hard and emotional. When it matters most, time is of the essence. Those in need are often hesitant to seek treatment because of the fear of the expense, unsure how to start the process, employment security, etc. The admission process needs to be easy, straightforward, and efficient to prevent potential drop-outs. Admission agents are on the front line and are often the first voice in the patient treatment experience. They need the process and tools to aid them in their desire to save more lives.
DecisivEdge helps behavioral healthcare providers reduce operating expenses, increase staff retention, improve admission rates, drive a better patient and agent experience, and save more lives. By doing so we not only enhance the experience, we add value to the bottom line. This is of particular value to those organizations backed by private equity firms. Our team has deep, real-life expertise with managing contact centers and operations for Fortune 100 companies, and private equity-backed turnarounds. We understand contact center challenges and post-merger integrations because we have experienced them.