Improve conversation quality, accuracy and speed.

Save costs while elevating the customer and agent experience.

As the customer journey continues to add more and more touchpoints, contact centers require a complete communications solution to ensure a seamless omnichannel experience.

Ensure a high quality, seamless
omnichannel experience

CallTrackingMetrics (CTM) provides: conversion tracking to ascertain which campaigns are driving calls, texts, and conversations; and contact center solutions to manage all communication channels in one platform.

DecisivEdge can help deliver a more personalized customer experience and an optimized agent workforce to enhance the omnichannel experience by providing cutting-edge or fully optimizing technologies like Salesforce, drive data-driven decision making with AI, and create automated workflows.

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Together we transform data into strategic action

We provide the expertise and tools contact centers of any size within behavioural health and financial services industries need to help you capture the full customer journey. Track, manage, and analyze calls to transform communications into powerful intelligence, better sales conversions and increase ROI.

Talk to us about your contact center needs

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