We know Contact Centers, We do Five9.

We do really cool stuff with Five9 and we love our work.  Our team of contact center experts combined with Five9 Partner certified engineers puts us in a great position to help our clients make the most out of their Five9 investment. Our Five9 Professional Services practice is growing because we are seeing a niche in the industry where customers of Five9 made a great decision to implement the platform but have not done much with it since.  It is not optimized, it is a basic set-up, and the IVR may be broken, negatively impacting the customer experience and/or the company’s revenue.

Most of our clients have Five9, implemented 2-5 years ago, are aware of the new technologies their competitors are deploying and are eager for a tune-up and modifications. We do a lot with Five9.  Take a look at our services, case studies, and blogs to get a better feel for who we are.  We want to be your Five9 partner here on out.

Our team has deep, real-life expertise managing some of the largest contact centers in the US. We bring our knowledge of the contact center industry, our technical capabilities, and competative nature to help our clients lead in their sector.

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Get to know our Five9 & Contact Center Leadership Team

Our team has deep, real-life expertise managing some of the largest contact centers in the US. As a Five9 partner, we bring our knowledge of the contact center industry, our technical capabilities, and competative nature to help our clients lead in their sector.

GREG MILLER
GREG MILLERDirector, CX Transformation
MICHAEL FRAYLER
MICHAEL FRAYLERManaging Director, Technology & Analytics

Five9 Certifications

Brain Trumbull, Recovery Centers of America

“Our company hired DecisivEdge to assist with a large-scale digital transformation initiative. Leveraging our Five9 investment was a big piece of the initiatives. The DecisivEdge Five9 team working closely with our Five9 administrator, executed flawlessly. They brought to bear knowledgeable, professional, and capable Five9 certified resources to help design and implement an IVR campaign consolidation project, an inbound and outbound IVA project, a workforce management project, and a quality assurance automation project. All projects came in on time, within budget, and were flawlessly executed. I will hire them again in a heartbeat”

~ Brian Trumbull, former Transformation Executive – Recovery Centers of America

Case Studies

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Contact our Five9 Partner Team