Whether you are a behavioral health organization trying to integrate and optimize existing legacy contact center solutions, or looking to tap into Contact Center Artificial Intelligence (CCAI) solutions to better serve patients, DecisivEdge has the experience, expertise and global partners like Five9, Call Tracking Metrics and Salesforce that can help you get there.
The results? Our client Recovery Centers of America experienced:
- Decreased admissions operating budget by nearly 50%
- Increased revenue per agent
- Reduced average handle time (talk time)
Efficiency. Effectiveness. Engagement. We delivered.
Connect with us to discuss leveraging contact center artificial intelligence technologies to offer self-service options, deflect non-urgent contacts, and better understand the voice of the patient.
Still undecided? Take a deeper look at some of our recent work…
CASE STUDY: DecisivEdge has extensive experience with integrating contact center solutions with the Salesforce platform. Learn how our UI/UX improvements transformed a Salesforce interface and helped reset a call center to streamline patient admissions and reduce call center disorder.