• SimpliTalkCX- Advanced Workforce Management Solutions

Introducing SimpliTalkCX: Empowering Small to Mid-Sized Contact Centers with an Affordable Workforce Management Solution

July 10th, 2023|

DOWNLOAD PDFNewark, Delaware (July 11, 2023) – DecisivEdge, a leading provider of innovative business solutions, is excited to announce the launch of SimpliTalkCX, a cutting-edge workforce management (WFM) solution designed specifically for small to mid-sized contact centers. SimpliTalkCX simplifies the way contact centers optimize their workforce operations, enhancing efficiency, productivity, and the Customer Experience (CX). Research shows that while 90% of customers want an immediate response, contact centers struggle, resulting in high agent attrition rates, long wait times and high call abandonment rates. Primarily attributed to a workforce that is not properly utilized, a lack of reporting and analytics, [...]

Enova Decisions and DecisivEdge Empower Lenders to Give Consumers Greater Access to Credit

April 15th, 2021|Tags: , |

Newark, Delaware (April 15, 2021) – Enova Decisions, an analytics and decision management company, and DecisivEdge, a software engineering company, today announced a strategic partnership to [...]

HVAC Finance Leader, Microf, Deploys DecisivEdge’s Lending and Leasing as a Service (LLaaS)

December 17th, 2018|

  Newark, Delaware (December 14, 2018) – Microf, a leading HVAC lender has successfully upgraded its lease origination, servicing and collections platform to Lending and [...]

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