Introducing SimpliTalkCX: Empowering Small to Mid-Sized Contact Centers with an Affordable Workforce Management Solution
DOWNLOAD PDFNewark, Delaware (July 11, 2023) – DecisivEdge, a leading provider of innovative business solutions, is excited to announce the launch of SimpliTalkCX, a cutting-edge workforce management (WFM) solution designed specifically for small to mid-sized contact centers. SimpliTalkCX simplifies the way contact centers optimize their workforce operations, enhancing efficiency, productivity, and the Customer Experience (CX). Research shows that while 90% of customers want an immediate response, contact centers struggle, resulting in high agent attrition rates, long wait times and high call abandonment rates. Primarily attributed to a workforce that is not properly utilized, a lack of reporting and analytics, [...]
Salesforce Consulting for Behavioral Health – Top Behavioral Health Organization Leverages Salesforce for Improved Contact Center Experience
DOWNLOAD PDF DecisivEdge's Salesforce consulting for behavioral health organization reduces abandoned calls and improving admission rates saving [...]
DecisivEdge Partners with Five9 to Meet Growing Demand for Optimized Cloud-Based Contact Center Solutions
DOWNLOAD PDF Newark, Delaware (August 8, 2022) – DecisivEdge today announced its partnership with Five9 to help businesses [...]
DecisivEdge hires Kevin Kent as Managing Director
Newark, Delaware (January 18, 2022) – DecisivEdge is pleased to announce Kevin Kent has joined the company’s executive [...]
Enova Decisions and DecisivEdge Empower Lenders to Give Consumers Greater Access to Credit
Newark, Delaware (April 15, 2021) – Enova Decisions, an analytics and decision management company, and DecisivEdge, a software engineering company, today announced a strategic partnership to [...]
DecisivEdge Joins Thousands to Support “Light The Night” Cure for Cancer
Newark, Delaware (October 7, 2019) – With cancer having an impact on everyone in some way, DecisiveEdge proudly supported the Leukemia & Lymphoma Society's [...]
DecisivEdge Featured in the Canadian Auto Journal
Newark, Delaware (June 14, 2019) – DecisivEdge Senior Vice President Andrew MacDowell, was recently interviewed by the Canadian Auto Journal for an article focusing on [...]
DecisivEdge Partners with Launcher.Solutions
Newark, Delaware (May 21, 2019) – DecisivEdge, a technology services and consulting company and LAUNCHER.SOLUTIONS, a fast-growing provider of Loan Origination Software are excited to [...]
HVAC Finance Leader, Microf, Deploys DecisivEdge’s Lending and Leasing as a Service (LLaaS)
Newark, Delaware (December 14, 2018) – Microf, a leading HVAC lender has successfully upgraded its lease origination, servicing and collections platform to Lending and [...]
DecisivEdge and Ramco to participate in Connect CFO Leadership Summit
DecisivEdge and Ramco will be participating in next week's CFO Leadership Summit at the Renaissance Schaumburg, Chicago. Looking forward to many one on one [...]