Upcoming Events

48 Annual Winter Symposium - Psychotherapy Association

48th Annual Winter Symposium

January 29 – February 1, 2023 – Colorado Springs, CO

DecisivEdge helps behavioral health organizations improve admission rates, drive a better patient and agent experience, and save lives.

Karl Fischer, Managing Director CX Transformation, will be presenting “Bridging the Digital Divide – How Digital Transformation Enhances the Client Experience” on Tuesday, January 31 at 3:15pm.

He will be discussing how digital transformation can enhance the client experience if your behavioral health organizations is experiencing any of the following:

  • Admission center is taking too many non-admission calls.
  • Assessment process is cumbersome and inefficient.
  • Agents have to enter data multiple times in numerous systems.

To learn more about our comprehensive solutions, Schedule a Time with Karl.

Five9 Sales Kick Off

January 30 – February 1, 2023 – Las Vegas, Nevada

DecisivEdge is a Five9 Global Systems Integrator partner with IVA, Agent Assist, Speech Analytics and Salesforce integration capabilities.

Together we help businesses transform their contact center operations by providing cutting-edge and fully optimized technologies that elevate the customer and agent experience, improve operational efficiencies, and enhance your omnichannel presence.

We look forward to connecting and aligning with Five9 Global sales and services to explore how we can come together to deliver maximum business value for customers.

Learn more about our partnership with Five9.

DecisivEdge-sponsors-Five9-CX-Global-partner-summit-Virtual-Event-March-9

Five9 Global Partner Summit

March 9, 2023 – Virtual Event

The Partner Summit is a memorable, informative, interactive virtual event created to build awareness of what’s new in 2023 and to align with all global partners for a successful year ahead.

Learn how DecisivEdge successfully implemented Five9 IVA (outbound and inbound) and speech analytics for a Top 5 substance-use disorder treatment center.

Learn more about our partnership with Five9.

VALUE sponsors Behavioral Health Business 2023 - Washington, D.C.

Behavioral Health Business VALUE

March 16, 2023 – Washington, D.C.

VALUE is a full-day conference for industry executives focused on the future of value-based care in behavioral health.

DecisivEdge helps behavioral health organizations improve admission rates, drive a better patient and agent experience, and save lives. Our team has deep, real-life expertise with managing contact centers and operations for Fortune 100 companies, and private equity-backed turnarounds. We understand contact center challenges and post-merger integrations because we have experienced them.

To learn more, we invite you to schedule some time onsite with Karl Fischer, Managing Director CX Transformations: CLICK HERE

Salesforce world tour Washington D.C.

April 19, 2023 – Washington, D.C.

Join Salesforce Trailblazers in D.C. to learn how to drive success. Learn how to increase growth and get better results by unleashing the power of Salesforce Customer 360 and discover real solutions for your business.

Join John Wilson, Director Salesforce Practice as he connects with industry peers and experts from public sector, service, manufacturing, and more, as they discuss the latest innovations in Customer 360.

DecisivEdge helps clients transform their Customer Experience and deliver 5-star experiences by maximizing the value of their Salesforce 360 investment. Learn More about our partnership with Salesforce.

Discover how we helped a Behavioral Health Company deliver a better patient experience by leveraging Salesforce and creating an out-of-the-box solution.

Five9 CX Summit 2023 Las Vegas - DecisivEdge Silver Sponsor

Five9 CX Summit

August 15 – 17, 2023 – Las Vegas, Nevada

Real CX needs collaborative intelligence that blends the best of human and technology, bringing innovation, empathy, emotion, and humanity. With real CX, you can build meaningful relationships with your customers as people.

Real CX gives agents the power of knowing what to say — and when to say it. Put real life at the heart of your customer service.

DecisivEdge is a Five9 Global Systems Integrator partner with IVA, speech analytics, and Salesforce integration capabilities. Learn how we can help create your vision of a seamless customer and agent experience.

Schedule time with Karl Fischer, Managing Director CX Transformations.

13th Annual Greater Toronto Area Contact Centre Association Conference 2023 - DecisivEdge attends

13th Annual Greater Toronto Area
Contact Centre Association Conference

September 21, 2023 – Brampton, ON

DecisivEdge has the expertise to help propel your customer experience by optimizing your CCaaS investment in the following areas:

  • Interactive Voice Response (IVR) design and built​
  • Intelligent Virtual Agent (IVA) design and implement​
  • Speech Analytics (QA Automation)

Additionally, our team also has extensive experience integrating any CCaaS with your Salesforce platform. ​If you are looking for a cost-effective, simple to use Workforce Management Solution (WFM), we have you covered there as well.

Ask us about our proprietary WFM solution called SimpliTalkCX.​

BHB INVEST Conference 2023 Chicago IL

BHB INVEST Conference

October 11 – 12, 2023 – Chicago, IL

Our team is getting ready for The INVEST Conference, where owners and operators of behavioral health practices gather to network and listen to industry experts shaping the field of investments, mergers and acquisitions, and operations.

DecisivEdge helps behavioral health organizations meet their business goals and deliver on their brand promise by leveraging their technology investments to deliver a best-in-class customer experience while improving three areas: value to the client experience at admission, agent experience for retention, and portfolio value through optimization.

To learn more, we invite you to schedule some time onsite with Karl Fischer, Managing Director CX Transformations: CLICK HERE

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