Make Five9 and Salesforce work better together.
DecisivEdge provides contact center optimization with Five9 Salesforce integration consulting.

Five9 and Salesforce can be combined to create a unified, seamless, and engaging customer experience. But sometimes you need the right Five9 Salesforce integration experts to get the most out of your systems. That’s where we can help.

How our Five9 Salesforce integration and contact center optimization consulting is different:

Are you feeling these pain points?
We work with contact centers who struggle with the following challenges.

Multiple workflow processes are disconnected and/or broken.

• Five9 Salesforce configurations are out of date.

The customer experience is negatively impacted

• Data disconnects reduce personalization.
• Many calls are being routed to wrong departments degrading first contact resolution.

Contact center leaders are frustrated and unable to fix the issues between Five9 Salesforce integration.

• Ownership and accountability for Five9 and Salesforce are often siloed.
• Neither Five9 nor Salesforce resources are experts in the other.

Sales and revenue are being left of the table because Five9 Salesforce integration is not optimized.

We can also help you with Five9 and Salesforce platform-specific challenges.

Common issues with Salesforce

• Do you have a deep understanding of your customers?
• Are page load times affecting performance?
• Do you have duplicate lead and contact records?
• Do your manual processes support your sales and service activities?
• Does your data model support your business processes?
• Are your page layouts too long and cluttered?
• Are your reports and dashboards actionable?
• Do you need help building Salesforce reports and dashboards?
• Are you using all the available Five9 Plus Adaptor features with Salesforce Lightning?

Common issues with Five9

• Are your customers being routed to wrong departments?
• Are you not prioritizing your caller type?
• Do you need help with consolidating your dispositions? or are you using too many dispositions?
• Are you not able to recognize or route a known caller?
• Are you running too many campaigns?
• Do you need help setting up or updating your Five9 soft phone?
• Is there too many options within your Five9 IVR that causes caller confusion?
• Do you have real-time dashboards to monitor channel traffic?
• Do you need help building customized Five9 reports?

Customer connections are essential

Today’s customers are more demanding and connected than ever. They expect a personalized experience, intuitive self-service options, and 24/7 availability backed by artificial intelligence and machine learning.

But contact centers invested in state-of-the-art technology may not be achieving the desired results after implementation.

Remember: There’s a difference between implementation versus integration. Implementation is transactional. Integration is transformational.

It takes more than just technology – it takes strategic and tactical Five9 Salesforce integration expertise.

Imagine every experience simplified and streamlined with Five9 Salesforce integration.
Better results with less effort using contact center optimization.

Every interaction is made easier for agents and customers when Five9 and Salesforce are fully integrated and optimized. Deliver the omnichannel, personalized experience your customers demand. Simplify agent workflows and reduce costs with contact center optimization – for better customer service in less time.

Consolidated agent desktop

Personalized CX with Salesforce UI provides easy access to information agents need.

Omnichannel support

Connect with customers on voice, email, social media, SMS, text, and Salesforce work items, chats and cases.

Data synchronization

Sync customer data and history across channels for easier after-call work.

Personalized interactions

Any channel can be used to get a 360 degree view of the customer.

Fewer clicks, higher efficiency

Handle voice and digital contacts, plus manage their schedules and performance — all without leaving Salesforce.

Smarter connections, better CSAT

Customers connect to the right resource, on the right channel, right away using intelligent routing and Salesforce data

Business challenges aren’t out of the box.
Your Salesforce shouldn’t be either.

Modernize & optimize your contact center.

DecisivEdge contact center optimization expertise improves productivity.
Gain efficiencies when we enhance your Five9 Salesforce integration.

Frustrated by the way your Five9 Salesforce integration isn’t work together harmoniously? You are not alone when it comes to Five9 Salesforce integration challenges. Remember: Neither Salesforce nor Five9 resources are experts in the other. Which means you may be spending more time – and money – without necessarily solving the root problems. Until now.

DecisivEdge is a leading technology consulting firm specializing in Five9 Salesforce integration solutions. Our dedicated Five9 Salesforce integration practices allow us to provide comprehensive solutions tailored to your specific needs. We understand the intricacies and challenges of inbound and outbound contact center optimization models. Our unique business strategy perspective ensures a successful, and improved, customer and agent experience.

We get the job done right. The first time. Every time.
How? We perform a comprehensive review of your current implementation configuration, do a discovery and diagnostic to understand current concerns along with your desired end-state, followed by findings and recommendations. Then we execute. DecisivEdge is your end-to-end Five9 Salesforce integration solution implementation partner. Our Five9 Salesforce integration team works quickly, efficiently, and precisely to give peace of mind so your contact center runs productively.

94% of customers are likely to make repeat purchases with companies who offer excellent customer service according to Salesforce research

Salesforce and Five9 optimization provides a better customer experience.

Karl Fischer
Managing Director, CX Transformation