Five9 Support, Implementation, & IVA
Your Five9 platform should empower your agents and customers – not hold them back. Optimize, integrate, and scale your Five9 contact center with confidence.
Common Five9 Problems We Fix
Salesforce List Sync (LSP) & Five9 Data Discrepancies
Customers frequently see lists fall out of sync, missing records, and slow or stuck sync jobs – resulting in missed calls, repeated dials, and poor campaign performance. We diagnose LSP failures, repair stuck jobs, and implement reliable sync patterns and monitoring.
Calls Dropping, Softphone and IVR Failures
Dropped calls, choppy audio, and IVR timeouts are commonly reported (often linked to endpoints, VPNs, or network settings). We perform network and endpoint audits, isolate the root cause, and implement mitigations to stabilize voice paths and IVR flows.
Task Logger and CRM Integration Errors (Salesforce)
Intermittent task creation and connector errors (including queue/owner restrictions) generate lost activity and reporting gaps. We resolve API mapping issues, restore consistent task creation, and improve your Salesforce <> Five9 connector.
Five9 IVA and Outbound IVA Optimization
Five9’s Intelligent Virtual Agent (IVA) can significantly reduce call handling time – but only if implemented correctly. Our Five9 IVA work includes conversation design, proper transfer module configuration, carrier testing, and end-to-end monitoring to maximize IVA containment and reduce failures.
Why DecisivEdge?
We help organizations get the most out of their Five9 investment.
With deep expertise in contact center platforms, CRM integration, and workforce optimization, DecisivEdge delivers scalable Five9 support and solutions for businesses modernizing their contact center operations.
We resolve complex technical issues, optimize Five9 integrations with systems like Salesforce/CRM, and design reliable Five9 Intelligent Virtual Agent (IVA) and IVR experiences. Our approach goes beyond configuration – we align your Five9 environment with your business processes, ensuring data accuracy, real-time visibility, and seamless agent experiences.
Our Five9 Support Services Include
Five9 Implementation Services
We help clients implement, integrate, and optimize Five9 to align with business goals – not just deploy it.
Our core services include:
- Architecture & Integration: Connect Five9 with Salesforce, Wendu, and other CRMs or automation tools for a 360° customer view.
- Campaign & Five9 Dialer Configuration: Set up effective outbound strategies, improve speed-to-lead, and automate callback logic.
- IVR/IVA Design & Deployment: Build intelligent workflows that improve self-service and reduce agent load.
- Data Synchronization & Reporting: Ensure real-time accuracy between platforms and enhance performance analytics.
Five9 Support and Managed Services
For many organizations, the real challenge starts after go-live. Our Five9 Support Services keep your platform optimized with proactive monitoring, rapid troubleshooting, and continuous improvement.
Choose from:
- Quick resolution: Fast issue resolution for sync errors, call routing, or IVR issues.
- Managed Services: Ongoing platform management, system health checks, and updates.
- Enhancement Support: Advanced analytics, custom reporting, and integration extensions.
Five9 IVA Expertise
Our team helps you unlock the full potential of Five9 Intelligent Virtual Agent (IVA).
From setup to optimization, we handle conversation design, workflow integration, and analytics to make your virtual agent work smarter.
We help you:
- Design personalized IVA scripts
- Integrate IVA with Salesforce or back-end CRMs
- Optimize transfers between IVA and live agents
- Improve containment and reduce call abandonment
If your Five9 IVA isn’t performing as expected, our engineers can pinpoint why and get it right.
Five9 + Salesforce Integration Specialists (Any CRM)
We specialize in bridging the gap between your CRM and contact center, ensuring seamless synchronization of leads, tasks, and call activity.
DecisivEdge helps you integrate your Five9 with HubSpot, ZOHO, and/or Salesforce.
Our integration best practices eliminate sync delays, fix task logging errors, and enhance your overall reporting accuracy.
Frequently Asked Questions
Why is my Five9 list out of sync with Salesforce (List Sync Plus)?
How do I stop Five9 calls from dropping?
My outbound manual calls aren’t using ANI settings - what’s wrong?
What are the benefits of using Five9 IVA?
Case Studies
Contact Center Software Partners
