Cloud call center software is our expertise.
Agent and customer experience is our passion.
DecisivEdge and Five9 help businesses transform their contact center operations by providing cutting-edge and fully optimized technologies that elevate the customer and agent experience, improve operational efficiencies, and enhance their omnichannel presence.
Increase business agility, exceed your customers’ expectations.
The Five9 platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
DecisivEdge is a global business consulting and technology services firm with a broad range of integrated services and capabilities. We help digitally forward businesses, regardless of size or industry, devise and implement the most innovative and cohesive CX solutions to deliver seamless Customer and Agent experiences. By leveraging our contact center operational and management expertise, and digital transformation implementation success, DecisivEdge has established itself as a cutting-edge strategic optimization partner for all Five9 solutions.