DecisivEdge and Five9 Advantage
DecisivEdge can bridge Agent and Customer Experience gaps that occur in partial or full legacy system replacements, and full or hybrid cloud-based models that integrate with on-premise technologies.
We help clients invested in on-premise telephony solutions take advantage of new AI solutions at the top of their IVR.
DecisivEdge can integrate and optimize a variety of Five9 solutions including: Interactive Voice Response (IVR) Design, build & Cleanup; Intelligent Virtual Agent (IVA) Design & Build & Implement including NLP (Natural Language Processing); Five9 Agent Assist; and Five9 Speech Analytics (QA Automation).
Our team also has extensive experience with integrating contact center solutions with your Salesforce platform.

Making CX Work for Real Life: DecisivEdge Case Studies
Discover how DecisivEdge employed Five9 Inbound Intelligent Virtual Agent (IVA) to a growing behavioral health contact center, bringing the human touch to IVR.
Read how DecisivEdge deployed Five9 Outbound Intelligent Virtual Agent (IVA) for a behavioral health organization to help patients show up for scheduled appointments.