Five9 Partner Global Systems Integrator

As a Five9 partner, DecisivEdge delivers best-in-class CCaaS, self-service, AI, and automation solutions. Talk to us about our Five9 Salesforce integration capabilities.

“Our company hired DecisivEdge to assist with a large-scale digital transformation initiative. Leveraging our Five9 investment was a big piece of the initiatives. The DecisivEdge Five9 team working closely with our Five9 administrator, executed flawlessly. They brought to bear knowledgeable, professional, and capable Five9 certified resources to help design and implement an IVR campaign consolidation project, an inbound and outbound IVA project, a workforce management project, and a quality assurance automation project. All projects came in on time, within budget, and were flawlessly executed.

I will hire them again in a heartbeat!
Brian Trumbull, Transformation Executive, Recovery Centers of America
Brian Trumbull
Former Transformation Executive, Behavioral Health Company

Find Your Edge with Five9 and DecisivEdge | Five9 Partner Experience

Five9 customers trust us to elevate both the customer and agent experience with our intelligent solutions. 

DecisivEdge can build and optimize a variety of Five9 solutions including:

  • Interactive Voice Response (IVR) design, build & cleanup
  • Intelligent Virtual Agent (IVA) design & build – including NLP (Natural Language Processing)
  • Five9 Agent Assist
  • Five9 Speech Analytics (QA Automation)
  • CRM Integration (Salesforce, Hubspot, Zendesk, etc)

Optimize Your Five9 Investment with DecisivEdge

DecisivEdge, a trusted Five9 partner, helps businesses transform their contact center operations by providing cutting-edge and fully optimized technologies that elevate the customer and agent experience, improve operational efficiencies, and enhance their omnichannel presence.

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Increase business agility, exceed your customers’ expectations | Five9 Partner

The Five9 platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.

DecisivEdge is a global business consulting and technology services firm with a broad range of integrated services and capabilities. We help digitally forward businesses, regardless of size or industry, devise and implement the most innovative and cohesive CX solutions to deliver seamless Customer and Agent experiences. By leveraging our contact center operational and management expertise, and digital transformation implementation success, DecisivEdge has established itself as a cutting-edge strategic optimization Five9 partner for all Five9 solutions.

DecisivEdge Five9 Partner Datasheet

Making CX Work for Real Life: DecisivEdge Case Studies

Discover how DecisivEdge employed Five9 Inbound Intelligent Virtual Agent (IVA) to a growing behavioral health contact center, bringing the human touch to IVR.

Read how DecisivEdge deployed Five9 Outbound Intelligent Virtual Agent (IVA) for a behavioral health organization to help patients show up for scheduled appointments.

Your Company’s Future Today

Book your initial consult so we can learn where the gaps are and how we can grow together.