DecisivEdge has the expertise to help propel your customer experience by optimizing your CCaaS investment in the following areas:
- Interactive Voice Response (IVR) design and built
- Intelligent Virtual Agent (IVA) design and implement
- Speech Analytics (QA Automation)
Additionally, our team also has extensive experience integrating any CCaaS with your Salesforce platform. If you are looking for a cost-effective, simple to use Workforce Management Solution (WFM), we have you covered there as well.
Ask us about our proprietary WFM solution called SimpliTalkCX.
