Salesforce Implementation Success: A Behavioral Health Transformation
Struggling with an underperforming Salesforce implementation? Discover how DecisivEdge achieved a comprehensive Salesforce transformation for a national behavioral health organization with 14 addiction recovery centers. By revamping their 125-agent contact center, enhancing patient admissions, and unifying multiple systems, we drove $2.8 million in annual benefits and reduced staffing by 40%. Key Salesforce Implementation and Transformation Highlights:
- Boosted agent productivity and efficiency
- Seamless Salesforce and telephony integration
- Automated workflows for better insights and faster decisions
- 253% ROI over three years
Watch the case study to see how Salesforce implementation can deliver impactful results for behavioral health organizations.