Is your Salesforce implementation underperforming? In this in-depth case study, we detail how DecisivEdge transformed the Salesforce platform for a large behavioral health organization with 14 addiction recovery centers. By optimizing their 125-agent contact center, streamlining the patient admissions process, and integrating multiple platforms, we helped the client realize a $2.8 million annual benefit and reduce staffing needs by 40%.
Key transformation highlights:
- Improved agent productivity
- Seamless Salesforce & telephony integration
- Automated workflows and data analysis for actionable insights
- Achieved a 253% ROI over three years
Watch the full case study to see how we delivered measurable business results and enhanced the patient journey.