Is your Salesforce implementation underperforming? In this in-depth case study, we detail how DecisivEdge transformed the Salesforce platform for a large behavioral health organization with 14 addiction recovery centers. By optimizing their 125-agent contact center, streamlining the patient admissions process, and integrating multiple platforms, we helped the client realize a $2.8 million annual benefit and reduce staffing needs by 40%.

Key transformation highlights:

  • Improved agent productivity
  • Seamless Salesforce & telephony integration
  • Automated workflows and data analysis for actionable insights
  • Achieved a 253% ROI over three years

Watch the full case study to see how we delivered measurable business results and enhanced the patient journey.