Salesforce Implementation and Transformation: $2.8 Million Annualized Benefit for Behavioral Health Organization

Salesforce Implementation Success: A Behavioral Health Transformation

Struggling with an underperforming Salesforce implementation? Discover how DecisivEdge achieved a comprehensive Salesforce transformation for a national behavioral health organization with 14 addiction recovery centers. By revamping their 125-agent contact center, enhancing patient admissions, and unifying multiple systems, we drove $2.8 million in annual benefits and reduced staffing by 40%. Key Salesforce Implementation and Transformation Highlights:

  • Boosted agent productivity and efficiency
  • Seamless Salesforce and telephony integration
  • Automated workflows for better insights and faster decisions
  • 253% ROI over three years

Watch the case study to see how Salesforce implementation can deliver impactful results for behavioral health organizations.

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