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Case Studies
Showcasing DecisivEdge client stories.
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Business Optimization
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(8)
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May 2, 2024
California Law Firm Hires DecisivEdge’s Five9 and Salesforce Integration Consultants
January 27, 2023
Case Study: DecisivEdge Deploys Five9 Outbound IVA Contact Center for Behavioral Health Company
January 27, 2023
Case Study: Salesforce Interface Digital Transformation, Improving UI/UX Experience and Contact Center Workflow
January 27, 2023
Five9 IVA (Intelligent Virtual Agent) Delivers Results
September 7, 2022
Case Study: IVA vs IVR – DecisivEdge Delivers Five9 IVA (Intelligent Virtual Agent)
April 4, 2022
Case Study: Healthcare Provider Launches a Customer Experience (CX) Transformation Initiative to Meet its Growth Objectives
January 27, 2020
Case Study: DecisivEdge Built a Context Dependent Heuristic Text Classification Solution for a Large National Bank to Optimize Their Contact Centers
June 10, 2015
Case Study: DecisivEdge Contact Center Consultants Hired to Design a Best-In-Class IVR Solution for Fortune 500 Company
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