Behavioral Health Management Consulting
DecisivEdge’s behavioral health management consulting services helps organizations streamline admissions, reduce operational overhead, and improve outcomes for patients, staff, and leadership.
Behavioral Health Management Consulting for Improved Access and Operational Efficiency
Behavioral health providers face rising margin pressures, workforce challenges, and fragmented operational systems – all while mission-critical admissions processes must reliably and quickly help patients receive care.
Managing and operating behavioral health centers involve many sequential steps, all of which must work together swiftly and accurately to convert interest into care, at the right time. When even one part of the process breaks down, patient access suffers and behavioral health operational efficiency suffers.
This is when behavioral health management consulting can help.
If Your Behavioral Health Center is Facing Any of These Challenges, Our Management Consultants Can Help.
Operational Inefficiencies
Admissions teams are the ones that are most burdened by manual, disconnected processes.
- Calls getting routed to non-admissions queues, causing delays and lost opportunities
- Manual processes drive duplicate data entry, slower onboarding, and inconsistent verification workflows
- Transportation coordination is cumbersome and disconnected from the patient workflow
Multiple callbacks, longer time-to-admit, higher cost per admission, and lost patients.
Fragmented Systems & Limited Integration
Technology environments are often siloed, forcing agents to work across multiple platforms with little cohesion.
- Agents juggle multiple disconnected systems, creating friction and errors
- Telephony, CRM, and EMR platforms lack seamless integration
- Agent desktops provide limited visibility into caller history or prior interactions
This fragmentation reduces first-call resolution, increases handle time, and creates a transactional – versus a patient-centric – experience.
Lack of Patient-Centric Data & Funnel Visibility
The data exists – but not in a way that supports operational insight.
- Data silos limit visibility into the full patient journey
- Leadership lacks clarity on where patients drop off in the admissions funnel
- Marketing cannot clearly tie campaigns to admitted patients
Without unified reporting, organizations struggle to measure revenue per call, revenue per agent, and true conversion performance.
We engage with treatment centers in a 360° manner for a better client, agent and brand experience.
DecisivEdge’s behavioral health management consulting services helps centers streamline the admissions process, maximize bed occupancy, and provide a world-class patient experience. We can help improve revenue per call, revenue per agent and reduce cost per admission.
- Patient-Centric Journeys: Unify data sources and workflows so every historical and contextual detail is at your agent’s fingertips.
- Improved Effectiveness: Better routing and qualification workflows reduce inbound noise, improve first-call admission rates, and elevate agent productivity.
- Operational Efficiency: Automated verification, financial responsibility checks, and assessment workflows reduce manual tasks and accelerate admissions.
- Integrated Platforms: Intelligent Salesforce and telephony integrations eliminate fragmented experiences and reduce “swivel chair” operations.
- AI-Empowered Self-Service: We leverage Contact Center AI to handle non-urgent contacts, deflect volume, and make it easier for patients to access support.
Case Study Behavioral Health Management Consulting: $2.8M Annualized Impact for a Behavioral Health Provider
DecisivEdge partnered with a large behavioral health organization operating 14 addiction recovery centers to transform their contact center and admissions processes. Although the client had invested in Salesforce Service Cloud, Five9 telephony, Invoca marketing attribution, and an EMR, these systems were not optimized or fully integrated, which led to inefficiencies across admissions and agent workflows.
Over a 15-month engagement, DecisivEdge conducted a comprehensive behavioral health management consulting assessment, redesigned workflows, integrated critical systems, and automated key processes to achieve the following results:
- $2.8 million in annualized benefits driven by agent efficiency initiatives.
- 253% three-year ROI on the transformation.
- A significant increase in average daily admissions – even with a 40% reduction in contact center staffing
Our Behavioral Health Integration Partners
Make Every Call Count. Get In Touch.
Let’s review your patient journey and identify where conversion and efficiency can improve. Contact our behavioral health management consultants.