Workforce Management Software
SimpliTalkCX Built for Contact Centers
Workforce Managers have one of the toughest jobs in contact centers. Without the right tools, that job is burdened with trying to cobble together reports, call logs, agent schedules, assumptions and more. For a blended contact center environment (Inbound/Outbound), the stakes are even higher.
Most of the traditional workforce management solutions developed for contact centers have a ton of bells and whistles users never use, are too complex to understand, and are extremely expensive.
This is where SimpliTalkCX comes in. Built for small to medium sized contact centers, budget friendly, and easy to use, SimpliTalkCX gives you the tools you need to precisely match your agents with the projected call demand.