Unified Customer Experience

The face of customer experience (CX) has undergone dramatic changes: the desire to connect through multiple channels; more personalization; and customized agent interactions. Regardless of how or where interactions occur, the expectation is that the conversations are frictionless, seamless, and with quick and easy real-time results. 

DecisivEdge accelerates the Customer and Agent Experience (AX) by creating a seamless omnichannel experience. Companies activating our solutions record a measurable improvement, which translates to greater efficiency, reduced churn and an increase in revenue.

How do we do it?

Industry knowledge. Our team of consultants and technical specialists also have real-life expertise with managing contact centers and operations in for Fortune 100 companies and private equity-backed turnarounds. We understand your business with direct experience in Customer Service, Customer Marketing, and Analytics.

CX/AX expertise. We understand what a successful customer experience journey looks like and how to make that shift in every dimension as an end-to-end strategy.

System agnostic and solution-centric. Our strategy and technical implementation teams optimize existing technologies, and can also identify the new “take out of the box” platforms to integrate and customize, meeting your specific needs for a complete end-to-end digital transformation solution. While we are system agnostic and solution-centric, we partner with some of the leading industry platforms like Five9, and SalesForce to provide cutting-edge solutions.