Managing Director, CX Transformation
For more than 30 years Karl has led Sales, Marketing and Operations organizations across leading fortune 500 organizations in the financial services, insurance, and software verticals.
A motivational leader who integrates and executes strategy, analytics, marketing, and front-line operations to optimize growth and operations. He has built and transformed revenue and service organizations to deliver enhanced Customer and Agent experiences.
Karl has a MA in Organizational Communication from The University at Buffalo and holds a BA in Sports Management from The University at Buffalo.