Our areas of expertise in Business Optimization specifically include:

Operational Needs Assessment

  • Customer acquisition
  • Customer service
  • Risk management
  • Collections
  • Contact value maximization
  • Solicitation management
  • Call center
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Operational Process Optimization

  • Process maturity assessment
  • Process controls assessment and audit
  • Process rationalization and optimization
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Contact Center Optimization

  • Assess Maturity and Develop Strategy
  • Leverage Technology
  • Data Governance
  • Workforce Management
  • Incentive Plans
  • Quality Listening
  • Optimize Contact Management
  • Maximize Contact Value
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Enterprise Governance

  • Project Management Office (PMO) design and implementation
  • Enterprise project management and delivery
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