DecisivEdge was engaged by a Dental Group with about fifty clinics to review its growing receivables backlog, identify the root causes and recommend solutions to get the AR balances and DSO in line with forecasts.
DecisivEdge conducted a thorough evaluation of clinic practices as well as central billing and collections systems and practices. Following the evaluation, DecisivEdge outlined an approach to addressing the AR balance and DSO challenges that included a combination of process, organization and systems changes.
DecisivEdge worked with the CIO to convince Dental Group’s enterprise software provider to make changes to their software that were contributing to the growth in AR balances. DecisivEdge also developed a test plan, test cases and oversaw the testing process to ensure that the delivered software changes functioned as expected.
DecisivEdge remained engaged with the client as the recommendations were implemented to ensure that the expected reduction in AR balances and DSO were achieved.