CUSTOMER | COMPLIANCE | INCLUSIVE

  • Allows the lender to manage all customer information in a centralized location

  • Simplifies the customer service and management processes with a single source of truth

  • Manages unified customer record with a common customer relationship view across products

  • Supports a comprehensive transaction engine to process automated transactions

  • Allows for a tremendous customer experience

Secure & Scalable Servicing Software

Lending & Leasing as a Service (LLaaS) Servicing allows the financial institution to manage all customer information in a centralized location to assure data integrity and to simplify the customer service and management processes. A unified customer record always ensures that the entire relationship is always visible, allowing the institution to provide better customer service, resolve queries and improve service personnel productivity.

JohnSavage

“Throughout the LLaaS implementation, DecisivEdge was much more than another vendor implementing software – they have been a true partner, helping us every step of the way through our complex project. The DecisivEdge team embraced the constantly changing regulatory and legal process changes and, on the night before go-live, went above and beyond to make our conversion successful. I value the support we were given and have been reaffirmed that we chose DecisivEdge for this difficult conversion.”

~ John Savage, CTO – Microf LLC

Seamless Servicing Software

  • Enhanced user experience with seamless transition across channels, supports for third-party interfaces and provide self-service options for consumers

  • Simplified user interface allows faster processing

  • Robust business rules engine for each business process adhering to the financial institution’s internal practices and policies

  • Supports seamless data file integration optimizing performance

  • Predefined finance processes with global best practices optimizing the customer experience

LLaaS SERVICING VIDEO

KEY FEATURES

  • Supports a transaction authorization (Maker-Checker concept) for manual transactions only, such as monetary (except payments) and non-monetary transactions.

  • Maintain, track and monitor account insurance and collateral / asset information.

  • Perform changes on specific payments that have already been posted; perform payoff (or prepayment) quotes and maintain a history of all quotes provided.

  • Trigger events that will perform the associated actions when an account moves from one status or sub-status to another.

  • View the entire transaction / payment history of any account online in real time.

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Oracle Financial Services Lending and Leasing – Servicing Module

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