LLaaS Servicing allows the financial institution to manage all customer information in a centralized location to assure data integrity and to simplify the customer service and management processes. A unified customer record always ensures that the entire relationship is always visible, allowing the institution to provide better customer service, resolve queries and improve service personnel productivity.

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CUSTOMER | COMPLIANCE | INCLUSIVE

  • Allows the lender to manage all customer information in a centralized location.

  • Simplifies the customer service and management processes with a single source of truth.

  • Manages unified customer record with a common customer relationship view across products.

  • Supports a comprehensive transaction engine to process automated transactions.

  • Allows for a tremendous customer experience.

KEY FEATURES

  • Supports a transaction authorization (Maker-Checker concept) for manual transactions only, such as monetary (except payments) and non-monetary transactions.

  • Maintain, track and monitor account insurance and collateral / asset information.

  • Perform changes on specific payments that have already been posted; perform payoff (or prepayment) quotes and maintain a history of all quotes provided.

  • Trigger events that will perform the associated actions when an account moves from one status or sub-status to another.

  • View the entire transaction / payment history of any account online in real time.

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