The DecisivEdge LLaaS is a simple, flexible, secure and cost-effective way to leverage the powerful capabilities of the Oracle Financial Services Lending and Leasing (“OFSLL”) Platform as a Managed Service. The OFSLL platform provides financial services companies with comprehensive capabilities including loan/lease/line originations, servicing and collections.


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Key Features & Benefits | Data Protection & Availability | Infrastructure Management | Application Support | Professional Services | Pricing Considerations



KEY FEATURES & BENEFITS

KEY FEATURES

  • Professional Services
    • Solution Implementation
    • Solution Customization
    • Release Management
  • Data Protection & Availability
    • Data Encryption
    • Data Availability
    • Off-site Backups
    • Application Availability (1)
  • Infrastructure Management (1)
    • Hosted in standards compliant data centers
    • Dedicated Environment per Licensee
    • Infrastructure Redundancy (1)
    • Site Redundancy (1)/Disaster Recovery (1)
  • Application Support (2)
    • Monitoring and Maintenance
    • Issue Resolution
    • Up to 24×7 Support Coverage (2)
    • Responsive Support (2)
 KEY BENEFITS

  • Trusted Partner
  • Reduced Total Cost of Ownership
  • Scalable and Secure Managed Infrastructure
  • Infrastructure Always Up-to-Date
  • One-Stop Application Life Cycle Management
  • Predictable Monthly Price includes Oracle Licensing, Infrastructure and Support

(1) Features are based on the selected Infrastructure Availability Tier. Please see Infrastructure Availability Tier description for a complete list of available features.
(2) Features are based on the selected Support Coverage and Support Responsiveness Tiers. Please see Support Tier description for a complete list of available features.



DATA PROTECTION & AVAILABILITY

Data Encryption

  • Encryption of data at rest is implemented using industry standard strong encryption algorithms
  • Application in-flight backbone traffic is securely transmitted over encrypted channels
  • Application is accessed via SSL

Data Availability

      • Redundant disk storage is implemented to ensure data availability

Application Availability

      • Engineered on a High Availability Service Model
      • DDOS and external intrusion protection at the outer layer of the network
      • Redundant server configuration may be deployed based on the Selected Infrastructure Availability Tier

Backups

    • Backups are taken either at 15 minute increments or in real-time based on the selected Infrastructure
    • Availability Tier and stored encrypted and off-site backups

 



INFRASTRUCTURE MANAGEMENT

  • INFRASTRUCTURE
    • All infrastructure related to LLaaS is housed in certified hosting providers architected using a High Availability Service Model
    • Infrastructure platform certifications include ISO/IEC 27001:2005 and SSAE 16, SOC 1 Type 2, PCI, among others
    • All required Oracle licenses, including the OFSLL application, WebLogic and Oracle DB, necessary to handle the maximum number of transactions listed in the Transaction Volumes sub-section in the Table in Section 2 above, are included in the monthly subscription fees
  • INFRASTRUCTURE REDUNDANCY
    • Infrastructure is architected using a best in class virtualized model overlaid on physically redundant infrastructure components
    • Multiple ISP connections into data centers
    • Licensee LLaaS environments may comprise of redundant, load balanced server configurations based on the selected Infrastructure Availability Tier
  • DEDICATED ENVIRONMENT
    • Each LLaaS Licensee is implemented in an independent environment
    • Infrastructure is designed to easily and cost-effectively scale to handle business growth (additional subscription fees will apply when transaction volumes increase above the maximum number listed in the Transaction Volumes sub-section in the Table in Section 2 above)
    • Complete 24 x 7 x 365 infrastructure monitoring, alerting and escalation
  • SITE REDUNDANCY/DISASTER RECOVERY
    • Offsite backup frequency (RPO) is based on the selected Infrastructure Availability Tier
    • Site Redundancy is based on the selected Infrastructure Availability Tier
    • The Recovery Time Objective (RTO) SLA is based on the selected Infrastructure Availability Tier

 

 

Infrastructure Availability (IA Tier Uptime (%) Application/Middleware Database Reporting Infrastructure Monitoring Off Site Backup Backup Frequency (RPO) Site Redundancy Disaster Recovery Timeframe
IA-1 99.90% 1 1 1 24 x 7 x 365 Yes 15 Min Cold 36 Hours
IA-2 99.5% 2 1 1 24 x 7 x 365 Yes 15 Min Cold 18 Hours
IA-3 99.99% 2 2 1 24 x 7 x 365 Yes Real-Time Warm 8 Hours


APPLICATION SUPPORT

  • APPLICATION ISSUE RESOLUTION
    • Assumes that customer help desk is the first level of support
    • DecisivEdge help desk is the Single Point of Second Level Support and is notified of issues via its available support channels
    • DecisivEdge will respond to and work any issues impacting application availability and application customizations (DecisivEdge delivered customizations only)
    • DecisivEdge will engage Oracle support for issues related to the base OFSLL application
  • MONITORING AND MAINTENANCE
    • 24 x 7 x 365 job monitoring and management
    • Database administration and tuning
    • Application maintenance, patching, performance monitoring and optimization
    • Release management is handled as a professional services engagement when required (must stay at least Current Version –1)
    • An agreed upon standard maintenance window will be required for DecisivEdge to complete standard maintenance functions
  • SUPPORT COVERAGE
    • Based on each customers business needs our offering provides several application Support Coverage Tiers up to 24 x 7 x 365 — please see Support Coverage Tier definitions for more information
    • When daily support coverage hours are less than 24 hours, the coverage spans US daytime hours
  • SUPPORT RESPONSIVENESS
      • Standard jobs are pre-assigned criticality/severity levels
      • Support response window for job-related issues and customer initiated support requests is based on selected Support Responsiveness Tier — please see Support Responsiveness Tier for more information

 

Support Coverage (SC Tier) MON TUE WED THU FRI SAT SUN
SC-1 * 12 12 12 12 12
SC-2 * 12 12 12 12 12 8 8
SC-3 * 12 12 12 12 12 12 12
SC-4 * 24 24 24 24 24 12 12
SC-5 24 24 24 24 24 24 24

 

Support Response (SR Tier) Job Monitoring Sev-One Response Time (Hr) Sev-Two Response Time (Hr) Sev-Three Response Time (Hr)
SC-1 * 24 x 7 x 365 1.50 12 24
SC-2 * 24 x 7 x 365 1.00 10 24
SC-3 * 24 x 7 x 365 0.75 8 24
SC-4 * 24 x 7 x 365 0.50 6 18
SC-5 24 x 7 x 365 0.25 4 12

 



PROFESSIONAL SERVICES – IMPLEMENTATION, CUSTOMIZATION & RELEASE MANAGEMENT

The DecisivEdge team of on-shore and off-shore technical experts have deep domain expertise in Financial Services. With OFSLL specific know-how and capabilities we can help you make key implementation decisions, configure the solution, manage the entire implementation process and develop, test and implement any required customizations including integration with other systems. When Oracle releases a new version of OFSLL, we will work with you to determine an appropriate upgrade path, provision temporary infrastructure, implement the upgrade and perform appropriate quality assurance.



PRICING CONSIDERATIONS

Pricing Parameters One Time or Recurring Monthly Deliverable and Services Included
Initial Implementation

  • Modules selected (origination, servicing, collections)
  • Solution Complexity (configuration)
  • Custom Development Required (number of interfaces, customizations)
One-Time Deliverable

  • Market ready OFSLL solution

Services Included

  • Business requirements gathering and solution design including custom interface definition
  • Temporary development and QA environments
  • Solution configuration
  • Custom interface development and/or custom application development
Hosting and Support

  • Modules selected (origination, servicing, collections)
  • Transaction Volume Tier (Monthly)
    • Number of applications (originations)
    • Number of active accounts at month end (servicing & collections)
  • Service Level Agreement (SLA)
    • Infrastructure availability tier
    • support coverage tier
    • support responsiveness tier
  • Contract Term
    • 3, 5, or 7 year contract
Recurring Monthly Deliverable

  • OFSLL solution delivered in accordance with agreed upon SLA

Services Included

  • All Oracle licensing required
  • Production infrastructure to support OFSLL based on transaction volumes contracted for
  • Production support for the solution and any custom interfaces developed for the client
  • Business continuity capabilities as contracted for

Are you ready to learn more about how LLaaS can transform your business?

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