7 Challenges to In-House IVR Testing

7 Challenges to In-House IVR Testing

Written by Jim Chickadel, QA Practice Director, DecisivEdgeâ„¢ For most organizations, the Interactive Voice Response (IVR) system a critical piece of technology that is increasingly becoming more complex and sophisticated.  Companies are expected to have a highly functional IVR system that gives their customers the kind of experience they are looking for when they pick… Read more »