Using Machine Learning to Enhance Customer Satisfaction

Using Machine Learning to Enhance Customer Satisfaction

Written by Keith Oelkers, Data Science Practice Lead and Siva Annaparthy, Lead Data Scientist at DecisivEdge™ “This call may be monitored or recorded for quality assurance purposes.” How many of us have heard those familiar words when we call a customer service center? Call monitoring has traditionally been the “go to” performance measurement tool for… Read more »

Why Should I Validate My Models?

Why Should I Validate My Models?

Written by Keith Oelkers, Data Science Practice Lead and Zane Murphy, Data Scientist at DecisivEdge™ When discussing data science projects with our prospective clients, we typically ask them about their model validation practices. This helps us gauge the reliability of their existing models as well as their potential to sustain new ones. Working with smaller… Read more »

Data Science for Mid-Tier Banks & Specialty Lenders

Data Science for Mid-Tier Banks & Specialty Lenders

Written by Keith Oelkers, Data Science Practice Director, DecisivEdge™ According to some estimates1, the world generates 2.5 quintillion bytes – or one billion gigabytes – of data per day. With 90 percent of all data created and stored in the world today having been generated in the last two years alone we are seeing a… Read more »