Written by Keith Oelkers and Siva Annaparthy “This call may be monitored or recorded for quality assurance purposes.” How many of us have heard those familiar words when we call a customer service center? Call monitoring has traditionally been the “go to” performance measurement tool for call centers, but the sheer volume of calls and… Read more »
Written by Data Scientists, Keith Oelkers and Zane Murphy When discussing data science projects with our prospective clients, we typically ask them about their model validation practices. This helps us gauge the reliability of their existing models as well as their potential to sustain new ones. Working with smaller institutions in the financial services industry,… Read more »
According to some estimates1, the world generates 2.5 quintillion bytes – or one billion gigabytes – of data per day. With 90 percent of all data created and stored in the world today having been generated in the last two years alone we are seeing a tremendous increase in the volume and richness of data.… Read more »