7 Challenges to In-House IVR Testing

7 Challenges to In-House IVR Testing

Written by Jim Chickadel, QA Practice Director, DecisivEdge™ For most organizations, the Interactive Voice Response (IVR) system a critical piece of technology that is increasingly becoming more complex and sophisticated.  Companies are expected to have a highly functional IVR system that gives their customers the kind of experience they are looking for when they pick… Read more »

How to Build a ‘best in class’  Software Test Automation Solution

How to Build a ‘best in class’ Software Test Automation Solution

Written by Jim Chickadel, QA Practice Director, DecisivEdge™ Building a superior test automation solution is no easy task.  It takes a lot of planning, strategizing, analyzing options, and making decisions on the front end to ensure success once it is executed by your team.  As some people might like to think, it is not a… Read more »

Software Test Automation: Has It Lived Up to Your Expectations?

Software Test Automation: Has It Lived Up to Your Expectations?

Written by Jim Chickadel, QA Practice Director, DecisivEdge™ The origin of Software Test Automation harkens back more than 30 years ago to what was claimed as the first commercially available automation testing tool – AutoTester, which was introduced in 1985. One would think that a technology based solution in existence for such a long period of time would have… Read more »

“Shift Left” testing is a worthwhile endeavor…no matter the reason!

“Shift Left” testing is a worthwhile endeavor…no matter the reason!

Written by Jim Chickadel, SVP & QA Practice Lead, DecisivEdge™ Recently I came across the Capers Jones article, “A Short History of the Cost Per Defect Metric”, which I hadn’t read in several years.  His article focuses primarily on the “Myth Busting” of a long accepted metric and tenet in the software development industry.  The… Read more »

SIX compelling reasons to explore Test Automation with Tricentis Tosca

SIX compelling reasons to explore Test Automation with Tricentis Tosca

By Jim Chickadel, SVP/Practice Lead, Director of Quality Assurance, DecisivEdge™ Test Automation can deliver significant benefits to organizations if done properly, but unfortunately traditional testing tools have demonstrated less than stellar results.  The movement towards DevOps and CI/CD can be complex, so it requires a tool that compliments these goals…and Tricentis Tosca does just that. Here… Read more »

The “Speed to Market vs. Quality” Conundrum

The “Speed to Market vs. Quality” Conundrum

By Jim Chickadel, SVP/Practice Lead, Director of Quality Assurance, DecisivEdge™ The “speed to market” mantra that drives business today puts immense pressure on organizations to develop and deploy solutions faster with Quality that customers expect.  Not unlike other nebulous concepts like “operational risk” or “cyber security risk”, Quality Assurance is often not given the import it… Read more »