Using Machine Learning to Enhance Customer Satisfaction

Using Machine Learning to Enhance Customer Satisfaction

Written by Keith Oelkers, Data Science Practice Lead and Siva Annaparthy, Lead Data Scientist at DecisivEdge™ “This call may be monitored or recorded for quality assurance purposes.” How many of us have heard those familiar words when we call a customer service center? Call monitoring has traditionally been the “go to” performance measurement tool for… Read more »

Why Should I Validate My Models?

Why Should I Validate My Models?

Written by Keith Oelkers, Data Science Practice Lead and Zane Murphy, Data Scientist at DecisivEdge™ When discussing data science projects with our prospective clients, we typically ask them about their model validation practices. This helps us gauge the reliability of their existing models as well as their potential to sustain new ones. Working with smaller… Read more »

Credit Unions Can Leverage Data Science and The Cloud

Credit Unions Can Leverage Data Science and The Cloud

Written by Keith Oelkers, Chief Data Scientist, DecisivEdge™ Data science is revolutionizing business, with analytics solutions opening up previously-unexplored areas of growth and transformation. However, not all credit unions are capitalizing on the power of data science. According to a CUNA Mutual Group Member Survey, 73 percent of credit unions view analytics through a positive… Read more »

Data Science for Mid-Tier Banks & Specialty Lenders

Data Science for Mid-Tier Banks & Specialty Lenders

Written by Keith Oelkers, Data Science Practice Director, DecisivEdge™ According to some estimates1, the world generates 2.5 quintillion bytes – or one billion gigabytes – of data per day. With 90 percent of all data created and stored in the world today having been generated in the last two years alone we are seeing a… Read more »

Grappling with how to Centralize Your Data?

Grappling with how to Centralize Your Data?

Written by Keith Oelkers and Mike Frayler, Practice Directors for Data Science and Analytics, DecisivEdge™ Many businesses keep their data in silos and employ analytics at a process or departmental level. Centralizing these data silos to create a data mart, warehouse, or lake gives organizations more visibility over operations and results in more accurate analytics… Read more »

Why Banks need to Harness the Power of Their Data Assets

Why Banks need to Harness the Power of Their Data Assets

Written by Navroze Eduljee The Future is Data Driven Financial Services companies, leveraging advances in banking technology, from core platforms to online banking to mobile banking to back office automation, coupled with the drastic improvements in data storage and information processing technologies are creating an unprecedented amount of transactional data. This collection of data includes… Read more »